My Pals Smarty Paws
Personalize Smarty Paws
Teach Scout & Violet your child's name and favorite things!
Parent Guide
View the My Pals Smarty Paws Parent Guide for detailed instructions on personalizing your Smarty Paws.
FAQs
- Where is the power switch on My Pal Scout/Violet Smarty Paws?
- My Pal Scout/Violet Smarty Paws doesn’t say “Yay I’m connected” on Step 3.
- My Pal Scout/Violet Smarty Paws doesn’t say “Press a paw to continue” on Step 5.
- My Pal Scout/Violet Smarty Paws is saying “Connect me again” on Step 5.
- The audio cable on My Pal Scout/Violet Smarty Paws doesn’t fit my phone.
- I don’t have a headphone adapter to connect My Pal Scout/Violet Smarty Paws to my phone.
- I can’t personalize My Pal Scout/Violet Smarty Paws on my Window 10 or 11 computer.
- How do I personalize My Pal Scout/Violet Smarty Paws?
- My child's name was not found when personalizing My Pal Scout/Violet Smarty Paws?
- Strange sound coming from phone or computer when setting up My Pal Scout/Violet Smarty Paws.
- When personalizing My Pal Scout/Violet Smarty Paws, I could not preview my child's name audio file.
- Where is My Pal Scout/Violet Smarty Paws connection cable?
Contact Support
United States & Canada
Monday - Friday: 7am - 4pm Central
Customer Service: 1-800-701-5327
Email: Click here to request support
Customer Service: 1-800-701-5327
Email: Click here to request support