LeapStory™
Download Software
Install LeapFrog Connect to download free stories, songs and poems for your LeapStory™ device.
Parent Guide
View the LeapStory Parent Guide for detailed instructions on setting up your device.
FAQs
- How do I download free stories, poems and songs for my LeapStory?
- My LeapStory doesn’t play all the included stories or songs correctly. What should I do?
- My LeapStory doesn’t play all the stories or songs listed in the content pack I downloaded.
- My LeapStory said, “Uh oh! Update failed. For help, ask your parent to go to leapfrog.com/support..” What should I do?
- My LeapStory is connected to my computer and powered on, but nothing happens. What should I do?
- Why do I see an “AutoPlay” window when I connect LeapStory to my Windows computer? Should I open the folder?
- Why do I see a disk drive named “NO NAME” when I connect my LeapStory to my Mac computer? Should I open the drive?
- When I connect LeapStory to my computer, I see a message asking “Do you want to scan and fix Removable Disk?“ What should I do?
- When I connect LeapStory to my computer, I see a message saying “Disk Not Ejected Properly”. What should I do?
- How do I uninstall the LeapStory application from my computer?
- The LeapStory application is showing a message that an “update is available.” How do I get the update?
- The LeapStory application froze while installing a content pack. What should I do?
- The LeapStory application froze while trying to Reset the device. What should I do?
Contact Support
United States & Canada
Monday - Friday: 7am - 4pm Central
Customer Service: 1-800-701-5327
Email: Click here to request support
Customer Service: 1-800-701-5327
Email: Click here to request support