0
My Account
Redeem Code
Log Out
LeapFrog Academy
LeapFrog App Center
Shop by Device
LeapPad Academy
LeapFrog Epic
LeapPad Ultimate
LeapPad Jr.
LeapPad Platinum
LeapPad Ultra
LeapPad3
LeapPad2
LeapTV
Magic Adventures Globe
RockIt Twist
Shop by Category
App Bundles
Learning Games
LeapTV Learning Games
Interactive Storybooks
eBooks
Creativity
Learning Videos
Just for Fun Videos
Music
Expansion Packs
Flash Cards
Foreign Languages
Shop All Apps
LeapFrog Products
Learning Tablets
LeapPad Academy
LeapPad Ultimate
LeapFrog Epic Academy
LeapFrog Epic
Compare Tablets
Learning Systems
Browse Learning Systems
LeapStart Preschool Success
LeapStart Learning Success
LeapStart Go
LeapStart 3D
LeapReader
Learning Toys
Browse Learning Toys
LeapBuilders Playsets
Magic Adventures Globe
RockIt Twist
Browse Baby Care
Shop All Products
Gift Guide
Support
LeapFrog Cares
Careers
Support
LeapStory™
Parent Guide
View the LeapStory Parent Guide for detailed instructions on setting up your device.
Adobe PDF File
LeapStory Parent Guide
FAQs
Most Popular
How do I download free stories, poems and songs for my LeapStory?
My LeapStory doesn’t play all the included stories or songs correctly. What should I do?
My LeapStory doesn’t play all the stories or songs listed in the content pack I downloaded.
My LeapStory said, “Uh oh! Update failed. For help, ask your parent to go to leapfrog.com/support..” What should I do?
My LeapStory is connected to my computer and powered on, but nothing happens. What should I do?
Why do I see an “AutoPlay” window when I connect LeapStory to my Windows computer? Should I open the folder?
Why do I see a disk drive named “NO NAME” when I connect my LeapStory to my Mac computer? Should I open the drive?
When I connect LeapStory to my computer, I see a message asking “Do you want to scan and fix Removable Disk?“ What should I do?
When I connect LeapStory to my computer, I see a message saying “Disk Not Ejected Properly”. What should I do?
How do I uninstall the LeapStory application from my computer?
The LeapStory application is showing a message that an “update is available.” How do I get the update?
The LeapStory application froze while installing a content pack. What should I do?
The LeapStory application froze while trying to Reset the device. What should I do?
How do I download free stories, poems and songs for my LeapStory?
My LeapStory doesn’t play all the included stories or songs correctly. What should I do?
My LeapStory doesn’t play all the stories or songs listed in the content pack I downloaded.
My LeapStory said, “Uh oh! Update failed. For help, ask your parent to go to leapfrog.com/support..” What should I do?
My LeapStory is connected to my computer and powered on, but nothing happens. What should I do?
Why do I see an “AutoPlay” window when I connect LeapStory to my Windows computer? Should I open the folder?
Why do I see a disk drive named “NO NAME” when I connect my LeapStory to my Mac computer? Should I open the drive?
When I connect LeapStory to my computer, I see a message asking “Do you want to scan and fix Removable Disk?“ What should I do?
When I connect LeapStory to my computer, I see a message saying “Disk Not Ejected Properly”. What should I do?
How do I uninstall the LeapStory application from my computer?
The LeapStory application is showing a message that an “update is available.” How do I get the update?
The LeapStory application froze while installing a content pack. What should I do?
The LeapStory application froze while trying to Reset the device. What should I do?
How do I download free stories, poems and songs for my LeapStory?
My LeapStory doesn’t play all the included stories or songs correctly. What should I do?
My LeapStory doesn’t play all the stories or songs listed in the content pack I downloaded.
My LeapStory said, “Uh oh! Update failed. For help, ask your parent to go to leapfrog.com/support..” What should I do?
My LeapStory is connected to my computer and powered on, but nothing happens. What should I do?
Why do I see an “AutoPlay” window when I connect LeapStory to my Windows computer? Should I open the folder?
Why do I see a disk drive named “NO NAME” when I connect my LeapStory to my Mac computer? Should I open the drive?
When I connect LeapStory to my computer, I see a message asking “Do you want to scan and fix Removable Disk?“ What should I do?
When I connect LeapStory to my computer, I see a message saying “Disk Not Ejected Properly”. What should I do?
How do I uninstall the LeapStory application from my computer?
The LeapStory application is showing a message that an “update is available.” How do I get the update?
The LeapStory application froze while installing a content pack. What should I do?
The LeapStory application froze while trying to Reset the device. What should I do?
See more LeapStart FAQs
Contact Support
United States & Canada
Monday - Friday: 7am - 4pm Central
Customer Service:
1-800-701-5327
Email:
Click here to request support
United Kingdom & Ireland
Monday - Friday: 9am - 5pm GMT
Customer Service:
+44(0)1702 200 244
Email:
info@leapfrog.com
Australia & New Zealand
Australia:
1800 862 155
New Zealand:
0800 400 785
Email:
Click here to request support
All Other Countries
International Distributors