LeapTV - Troubleshooting
Find the answers to the most popular questions for your new LeapTV!
FAQs
- LeapTV cartridge not recognized by console.
- LeapTV console is frozen.
- The LeapTV game not responding correctly to pointer, what can I do?
- I forgot the Parent Lock code for LeapTV.
- How can I reset my LeapTV?
- My television says "Controller Disconnected"
- How do I pair a second controller to my LeapTV?
- Questions in LeapTV are too challenging/not challenging.
- Deleting a LeapTV player profile.
- How do I change the avatar for my child's LeapTV profile?
- How do I switch from one LeapTV player profile to another?
- How many unique player profiles can I set up on LeapTV?
- Can I use a computer monitor to play LeapTV?
- Are game apps compatible between LeapPad and LeapTV?
- Are game cartridges compatible between LeapPad and LeapTV?
- How long will batteries last in controller?
- The tether on my LeapTV controller broke, can I get a new one?
- What is the maximum distance my child can be from the TV?
- How do I remove the "Sneak Peaks" option?
- How do I add additional player profiles?
- How do I change the theme on the LeapTV Home page?
- Selecting the second child profile in multi-player mode.
Contact Support
United States & Canada
Monday - Friday: 7am - 4pm Central
Customer Service: 1-800-701-5327
Email: Click here to request support
Customer Service: 1-800-701-5327
Email: Click here to request support