LeapPad Wi-Fi Support: Yellow Circle

A yellow circle next to the Wi-Fi network means the LeapPad is communicating with the router, but is not able to get an Internet connection. Try the below steps to resolve this issue and get connected. 

1) Try joining the network again

Tap on the network name and select “Connect to Wireless”

2) Forget the network, then try connecting to the network again

If the network name has both a star and a circle next to it, this network is remembered by the LeapPad. Tap on the network name, then tap on “Forget this Network." Tap the network name again, select “Connect to Wireless” and try joining the network again.

3) Restart the Wi-Fi router

Even if other devices are currently communicating with the router, the router itself could be the root cause of the issue.

Try restarting the router. While most routers just need to be unplugged and plugged back in to restart them, refer to your router’s manual for specific instructions.

Once your router is restarted, verify it is working by connecting a computer, phone or other mobile device, then try connecting the LeapPad again.

4) If you are trying to join a public Wi-Fi network, the LeapPad is not compatible with public Wi-Fi networks.

Most public Wi-Fi access at restaurants, airports, hotels, etc. require the user to agree to terms and conditions on the provider’s website prior to accessing the internet. As the browser on the LeapPad only allows pre-approved web pages to open, you will not be able to access the provider’s URL on the LeapPad and will not be able to join the network.

5) Are you trying to connect to a secondary or Guest network on the router?

Some routers such as the Linksys E series have a secondary network in addition to the main network. On these routers you must use the main network to connect the LeapPad.

6) Are you using an Actiontec MI424-WR router supplied by Verizon FIOS?

Some LeapPad owners with this router have reported the need to adjust settings on the router’s built-in firewall in order to establish a connection with the LeapPad. This link has a couple screen shots of this router's firewall settings http://www.smallnetbuilder.com/lanwan/lanwan-reviews/30022-actiontec-mi424wr-review-able-partner-for-verizon-fios?start=2

If your LeapPad is failing to connect to this router and you are getting a yellow dot, our suggestion would be to adjust the firewall setting on the router. If the firewall setting for this router is currently on Maximum, set it to Typical, and if it is currently on Typical, set it to Minimum. Then try to establish a connection between the LeapPad and the router. If it now connects, this will verify the router firewall was the cause of the issue. If you do not want to permanently lower the firewall settings, the router's user manual will have more information on advanced firewall settings to set up an exception for the LeapPad.

7) Install the latest firmware update on the LeapPad, then try connecting to your Wi-Fi network again.

The LeapPad may need the latest firmware update before it can connect to certain routers (especially DSL combined modem/routers).

To get this firmware update:

  1. Download and install the LeapFrog Connect application to your PC or Mac from www.leapfrog.com/connect
  2. Launch the LeapFrog Connect application on your computer
  3. Power on the LeapPad and connect it to your computer using the included USB cable
  4. Once the Firmware update is installed on the LeapPad disconnect from your computer
  5. On the LeapPad, go to the parent settings menu and open the Wi-Fi Settings icon
  6. You should now be able to enter your Wi-Fi password and connect to the network