LeapPad Wi-Fi Support: Not Detected

If your wifi network is not detected on the LeapPad “Wireless Settings” menu, please refer to the below steps to resolve this issue. 

1) Is your network hidden?

The most common reason a connection will fail is an incorrect password. Passwords may be case sensitive or include numbers or special characters.

2) Get as close to the Wi-Fi router as possible and try connecting again

You may be out of range of the network, or another device in the area may be interfering with the Wi-Fi signal.

3) Toggle the wireless off, then on.

At the bottom of the Wireless Settings screen is an On/Off switch. Switch it to Off, then back to On to refresh the list of networks in range.

4) Try restarting your router.

The problem may be with the router, even if other devices are connected. Try restarting the router, then try connecting again.

Most routers simply need to be unplugged, then plugged in again to restart them, however, you should refer to your router's manual for specific instructions.

5) Verify your router is set up to support LeapPad.

LeapPad's Wi-Fi operates on 802.11 b/g/n 2.4GHz networks and won't be able to find your network if the router is in 5GHz only mode.

Check your router's manual to verify you are not using it in 5GHz only mode.