Troubleshooting
Find the answers to the most popular questions about LeapFrog Academy!
FAQs
- The LeapFrog Academy app on my LeapFrog Epic tablet stopped working.
- What are the supported browsers & devices for LeapFrog Academy™?
- Can LeapFrog Academy be played on an Android phone or tablet?
- What is the recommended Internet speed to use LeapFrog Academy?
- LeapFrog Academy is not working with Firefox 43.
- The meter is always full but I stopped getting presents/rewards.
- Music is not working on my mac running Safari 8.
- How do I prevent my child from clicking out of LeapFrog Academy and going to other sites?
Contact Support
United States & Canada
Monday - Friday: 7am - 4pm Central
Customer Service: 1-800-701-5327
Email: Click here to request support
Customer Service: 1-800-701-5327
Email: Click here to request support