LIMITED HARDWARE WARRANTY

This warranty is provided by LeapFrog Enterprises, Inc. (“LeapFrog”) and is valid for Leapfrog products sold in the France, Ireland and the United Kingdom only. The warranty offered by LeapFrog is the same whether or not you register your product.

LeapFrog warrants to the original purchaser that the hardware supplied by Leapfrog shall be free from material defects in material and workmanship for a period of one (1) year from the original purchase date ("Warranty Period").

If the product is determined to be materially defective during the Warranty Period, LeapFrog shall, at LeapFrog’s option, either repair or replace the product with a new or refurbished product. For purpose of this Limited Hardware Warranty, "refurbished" means a product that has been returned to its original specifications.

In the event that LeapFrog repairs or replaces your product under this warranty, the repair or replacement will remain covered by this warranty for the remainder of the Warranty Period or, where the Warranty Period has expired, for thirty (30) days from the date the product is returned to you.

All claims under this warranty are subject to LeapFrog’s:

(i) receipt of notice of a defect within the Warranty Period;

(ii) verification of the existence of the defect in the product; and

(iii) receipt of valid proof of the purchase date.

This warranty is void and will not apply if the product is:

  • Used with other products that are not compatible with the product;
  • Modified or tampered with;
  • Used for commercial purposes (including rentals);
  • Damaged by accident, unreasonable use, neglect, abuse, misuse or other reasons unrelated to defective materials or workmanship;
  • Immersed in water;
  • Damaged by improper installation and/or battery leakage;
  • Damaged by improper service and/or attempted repair;
  • Damaged such that the serial number is altered, defaced or removed;
  • Used in a manner for which it is not designed; or
  • Used with products not sold or licensed by LeapFrog, including, but not limited to, adaptors and power supply devices.

Before returning a product to LeapFrog, please contact the LeapFrog Consumer Service Department. If the service representative is unable to solve the problem, you will be provided with instructions as to how to have the product repaired or replaced. If LeapFrog believes that there may be a valid warranty claim and confirms the original date of purchase for the product, LeapFrog will provide you instructions for returning the product. 

Please note that in the event that your return your product for repair, it may become necessary for LeapFrog to provide certain services to your hardware to ensure it is functioning properly. Such services may include the installation of the latest software or firmware updates. You acknowledge and agree that some services could change your current settings, cause a removal of cosmetic stickers, product skins or accessories, cause a loss of data or content or cause some loss of functionality.  You should also remove any skins or accessories from your hardware before you send the hardware in for service. LeapFrog is not liable for damages resulting from your failure to comply with the foregoing or any instructions provided to you by LeapFrog.

LEAPFROG’S LIABILITY UNDER THIS WARRANTY SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF PRODUCTS. LEAPFROG SHALL NOT BE LIABLE UNDER THIS WARRANTY FOR ANY OTHER LOSSES OR DAMAGES YOU MAY SUFFER. HOWEVER, WE WILL BE LIABLE IF OUR NEGLIGENCE CAUSES DEATH OR PERSONAL INJURY AND FOR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED BY APPLICABLE NATIONAL LAW.

You will also have a one (1) year warranty from the date of delivery for media on which software is delivered (e.g. cartridge or cd rom). However, this warranty does not apply to software, including, but not limited to, software that is pre-installed in the hardware, or is subsequently provided via updates or upgrade releases. Such software is licensed to you under the terms and conditions of a separate software license agreement.

Please note, this warranty is provided in addition to and in no way affects your statutory rights under applicable national laws relating to the sale of consumer products and return of defective goods. This warranty does not affect any statutory rights you may have nor rights against the person from whom you purchased the product.  You may assert any rights you have at your sole discretion. Further information about your statutory rights is available from the European Consumer Centres Network at https://ec.europa.eu/commission/index_en.

The contact information for the LeapFrog Consumer Service Department is as follows:

United Kingdom and Ireland:

Email: info@leapfrog.com
Phone Number:  01702 200 244
Address: 36 Windsor Street, Uxbridge, Middlesex, U.K. UB81AB

France:

Email: sav@leapfrog.com
Phone Number: 0800 348 672
Address: 8, rue de Milan, Paris, 75009, France

Do not return any product to LeapFrog without first contacting the LeapFrog Consumer Service Department. LeapFrog is not responsible for any product sent to its addresses.

 

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