Returns & Exchange Policies

LeapFrog Makes Returns Easy!

Items purchased from the LeapFrog Online Store can be returned for refund within 90 days of the date of purchase, as long as the product has not been used and is in its original packaging.

When returning merchandise, please repack the item(s) you are returning in the original shipping box or a similar box.  Then circle the item(s) being returned on the enclosed packing slip and send this along with the return.  Please keep a copy of the packing slip for your records.  A print-out of your order confirmation email may be substituted for the packing slip.

Items sold as part of a bundle package may not be returned separately; bundle contents must be received in full for a refund to be processed.  Occasionally we offer special promotions such as “buy 2, get 1 free.”  If you would like to return merchandise purchased as part of a promotion, you must also return the free item in order to receive a full refund.  Any item that is returned without the promotional item(s) that was included with the original transaction will have the value of the promotional item deducted from the refund amount.

If you do not include the packing slip or order confirmation email with your return, or if we receive the merchandise after the 90-day return period, a credit will not be issued and your merchandise will be returned to you.

  • Refunds for merchandise will be issued to the original form of payment at the billing name and address on the original order.
  • Shipping charges are not refundable.
  • We do not accept COD returns.

We recommend returns be shipped via a method which provides proof of delivery such as UPS, FedEx, or registered mail.  Make note of your tracking number for your files.  LeapFrog is not responsible for items lost during shipping.

If you are experiencing difficulty with your product, DO NOT RETURN IT.  Please contact us first at support@leapfrog.com or 1-800-701-LEAP (5327) for assistance. 

Hours of Operation: 
M - TH: 9:00 am - 5:00 pm EST
FRI: 9:00 am - 3:00 pm EST

Send returns to:
LeapFrog Returns
15 Precidio Ct
Brampton, Ontario
CANADA L6S 6B7