Request Support

Please complete the form below to request assistance from LeapFrog Customer Support. Our goal is to reply to emails within 24 business hours. During peak volumes and during the holiday season, our response times may be delayed.

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Product *

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When did you purchase your tablet? *

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Where did you purchase your tablet? *

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Our tablet screens are made kid-safe using an extra layer of protection so that in the event of a crack, you and your little one will not be exposed to sharp pieces of broken glass. Due to this design feature, our tablet screens are not repairable or replaceable. Tablets purchased on or after October 29, 2014 may be eligible for replacement under the LeapFrog Kid-Proof Warranty. Please provide either your original order number or the email address in which you used to purchase the item at LeapFrog.com and then click submit.

If you purchased your tablet from a retail store who offered accident insurance with your purchase, please contact the retailer or refer to your purchase receipt for instructions on how to file a claim. If you did not purchase accident insurance, please submit this form for verification of device registration. Upon verification, we will email you available options.

If you purchased your tablet directly from LeapFrog within the last 12 months, please provide either your original order number or the email address you used to purchase the item at LeapFrog.ca and then click submit. Upon verification, we will email you instructions on how to obtain a replacement under the LeapFrog Kid-Proof Warranty that came with your original purchase.

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Thanks for submitting your Support Request

A member of our support team will get back to you soon. For parent guides and answers to our most frequently asked questions, please visit: www.leapfrog.com/support.

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Thanks for submitting your Support Request

A member of our support team will get back to you soon. For parent guides and answers to our most frequently asked questions, please visit: www.leapfrog.com/support.

Request Support

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