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  1. Support
  2. Products
  3. Smarty Paws
Support

My Pals Smarty Paws

Personalise Smarty Paws

Teach Scout & Violet your child's name and favorite things!

Personalise Now
Personalize Now

Parent Guide

View the My Pals Smarty Paws Parent Guide for detailed instructions on personalising your Smarty Paws.

(PDF file)My Pals Smarty Paws Instruction Manual
 
 
Smarty Paws

FAQs

Most Popular
  • Where is the power switch on My Pal Scout/Violet Smarty Paws?
  • My Pal Scout/Violet Smarty Paws doesn’t say “Yay I’m connected” on Step 3.
  • My Pal Scout/Violet Smarty Paws doesn’t say “Press a paw to continue” on Step 5.
  • My Pal Scout/Violet Smarty Paws is saying “Connect me again” on Step 5.
  • The audio cable on My Pal Scout/Violet Smarty Paws doesn’t fit my phone.
  • I don’t have a headphone adapter to connect My Pal Scout/Violet Smarty Paws to my phone.
  • I can’t personalise My Pal Scout/Violet Smarty Paws on my Window 10 or 11 computer.
  • How do I personalise My Pal Scout/Violet Smarty Paws?
  • My child's name was not found when personalising My Pal Scout/Violet Smarty Paws?
  • Strange sound coming from phone or computer when setting up My Pal Scout/Violet Smarty Paws.
  • When personalising My Pal Scout/Violet Smarty Paws, I could not preview my child's name audio file.
  • Where is My Pal Scout/Violet Smarty Paws connection cable?
See more FAQs

Contact Support

Australia & New Zealand

Australia: 1800 862 155
New Zealand: 0800 400 785
Email: Click here to request support

All Other Countries

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