LeapStory™

Download Software

Install LeapFrog Connect to download free stories, songs and poems for your LeapStory™ device.

Parent Guide

View the LeapStory Parent Guide for detailed instructions on setting up your device.

LeapStory Parent Guide

LeapStory

FAQs

Most Popular

How do I download free stories, poems and songs for my LeapStory?
My LeapStory doesn’t play all the included stories or songs correctly. What should I do?
My LeapStory doesn’t play all the stories or songs listed in the content pack I downloaded.
My LeapStory said, “Uh oh! Update failed. For help, ask your parent to go to leapfrog.com/support..” What should I do?
My LeapStory is connected to my computer and powered on, but nothing happens. What should I do?
Why do I see an “AutoPlay” window when I connect LeapStory to my Windows computer? Should I open the folder?
Why do I see a disk drive named “NO NAME” when I connect my LeapStory to my Mac computer? Should I open the drive?
When I connect LeapStory to my computer, I see a message asking “Do you want to scan and fix Removable Disk?“ What should I do?
When I connect LeapStory to my computer, I see a message saying “Disk Not Ejected Properly”. What should I do?
How do I uninstall the LeapStory application from my computer?
The LeapStory application is showing a message that an “update is available.” How do I get the update?
The LeapStory application froze while installing a content pack. What should I do?
The LeapStory application froze while trying to Reset the device. What should I do?

See more LeapStart FAQs

Contact Support

Australia & New Zealand
Australia: 1800 862 155
New Zealand: 0800 400 785
Email: Click here to request support

All Other Countries
International Distributors

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