Products
browse all products
learning program
LeapFrog Academy
browse learning tablets
LeapPad Academy
LeapPad Ultimate
apps & gaming
Browse All Apps
browse reading systems
LeapStart
LeapStart 3D
Book Library
browse learning toys
Magic Adventures Globe
Infant (3-12 months)
Toddler (1-3 yrs.)
Preschool (3-4 yrs.)
Pre-K (4-5 yrs.)
Kindergarten (5-6 yrs.)
First Grade & Beyond (6+ yrs.)
browse baby care
Smart Baby Monitors
Video Baby Monitors
Audio Baby Monitors
support
Download Connect Software
Customer Service
Support by Product
more from leapfrog
Accessories
App Centre
shop all apps
shop apps by device
LeapFrog Epic
LeapPad Ultimate
LeapPad Platinum
LeapPad Ultra
LeapPad3
LeapPad2
Magic Adventures Globe
RockIt Twist
shop apps by category
App Bundles
Learning Games
LeapTV Learning Games
Interactive Storybooks
eBooks
Creativity
Learning Videos
Just for Fun Videos
Music
Expansion Packs
Flash Cards
shop apps by price
A$5 and under
A$5 to A$10
A$10 to A$25
more from the app centre
LeapTV
Why LeapFrog Games
Customer Support
LeapFrog Academy
Support
support overview
product support
Download LeapFrog Connect
Support by Product
Product FAQs
Warranty Information
Instruction Manuals
My Orders
My Account
Canada (English)
Canada (French)
Ireland
Spain
United Kingdom
United States
Other English
Other French
Support
Products
LeapPad Ultimate
Troubleshooting
LeapPad Ultimate
LeapPad Ultimate - Troubleshooting
Find the answers to the most popular questions about your LeapPad Platinum!
FAQs
Most Popular
I'm getting a Missing Driver message on my Mac, how can I fix this?
ZoneAlarm Anti-Virus software causing difficulty syncing LeapPad Ultimate to my computer.
LeapPad Ultimate freezing or not booting past the LeapFrog logo screen.
See more LeapPad Ultimate FAQs
Contact Support
Australia & New Zealand
Australia: 1800 862 155
New Zealand: 0800 400 785
Email:
Click here to request support
All Other Countries
International Distributors